Back to Careers

Operations

Customer Success & Clinical Ops Intern

Be the bridge between Pawanax AI and the patients who need it most

Nairobi, Kenya (Hybrid)Unpaid internshipIntern

Internship format

Currently unpaid — built for candidates optimizing for impact, learning, and mission alignment.

About This Role

We are looking for a Customer Success & Clinical Ops Intern who will work at the intersection of healthcare delivery and technology. You will support hospital onboarding, assist clinical teams using Pawanax AI tools, gather user feedback, and help ensure our AI is being used safely and effectively in real healthcare settings.

We are prioritizing builders who are deeply curious, mission-driven, and excited to grow fast while solving real African healthcare problems.

What You'll Do

  • Support hospital and clinic onboarding — training sessions, documentation, and follow-up
  • Gather and categorise feedback from clinical users (doctors, nurses, patients)
  • Monitor AI tool usage patterns and flag anomalies or training needs
  • Create user guides, FAQs, and training materials for healthcare workers
  • Coordinate between engineering and clinical teams to resolve user issues
  • Track and report on customer satisfaction (NPS, CSAT) and product adoption metrics

Requirements

  • Strong empathy and communication skills
  • Ability to explain technical concepts to non-technical healthcare staff
  • Highly organised and detail-oriented
  • Interest in healthcare delivery or clinical operations

Nice to Have

  • Clinical or healthcare background (medical student, nursing student, public health)
  • Prior experience in customer support, account management, or healthcare administration
  • Fluency in Swahili or other East African languages

What You Get

  • Direct impact on patient outcomes
  • Work inside real hospital environments
  • Build clinical operations experience rare for your career stage
  • Strong references from medical and technical leadership

Apply for This Role

We read every application ourselves. No recruiter filters — just careful review by the core team.

Cancel